Privacy Policy

Unidad Consulting Services Pty (Ltd) respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect through this website and our service enquiries, why we collect it, and the choices available to you.

1. Responsible party

Unidad Consulting Services Pty (Ltd) is the responsible party for personal information collected through this website, quotation forms, telephone calls, email, WhatsApp and related service communications.

Business contact:
Telephone: 065 751 7176
Email: unidadconsultingservices@gmail.com
Primary service areas: East Rand, West Rand and Pretoria, South Africa.

2. Personal information we may collect

Depending on the service or enquiry, we may collect:

• Your name, surname, company name and job title.
• Telephone number, email address and preferred contact method.
• Suburb, city, property type and service location.
• Details about the requested painting, pest control, bee removal, solar-panel cleaning or QHSE service.
• Photographs, videos, plans, specifications, safety documents or other files you choose to upload.
• Information about site access, occupants, pets, children, staff or operational restrictions where relevant to safe service delivery.
• Website technical data such as IP address, browser type, device type, visited pages and referral source, where analytics or security tools are enabled.
• Records of correspondence, quotations, invoices, payments and completed services.

3. How we use personal information

We may use personal information to:

• Respond to enquiries and identify the correct service division.
• Assess a request, arrange a site visit and prepare a quotation.
• Schedule and deliver agreed services.
• Communicate preparation, access, safety or follow-up instructions.
• Manage customer records, payments and accounting obligations.
• Improve website performance, service quality and customer experience.
• Protect our website, systems, customers and staff from misuse or security threats.
• Meet legal, regulatory, insurance and record-keeping requirements.
• Send service updates or marketing only where permitted and where the recipient has not opted out.

4. Lawful processing

We process personal information only where there is a legitimate and lawful reason. This may include your consent, steps required before entering into a service agreement, performance of an agreement, compliance with a legal obligation, or a legitimate operational interest that does not unjustifiably prejudice your rights.

5. When information may be shared

We do not sell personal information. Information may be shared only where reasonably necessary with:

• Authorised Unidad personnel and service divisions.
• Approved subcontractors or specialist providers involved in the requested work.
• Website hosting, email, form, cloud-storage, analytics, accounting or security providers.
• Professional advisers, insurers, auditors or legal representatives.
• Regulators, law-enforcement bodies or other authorities where required by law.

Service providers should receive only the information reasonably required for their role and should be subject to suitable confidentiality and security obligations.

6. Storage, safeguards and cross-border processing

We use reasonable administrative, technical and organisational safeguards to protect personal information against loss, unauthorised access, alteration, disclosure or destruction. These may include access controls, secure passwords, encrypted connections, backups, malware protection and restricted staff access.

Some technology providers may store or process information outside South Africa. Where this occurs, Unidad should take reasonable steps to use providers with appropriate safeguards and to comply with applicable cross-border transfer requirements.

7. How long information is retained

Personal information is kept only for as long as reasonably required for the purpose for which it was collected, to complete a service, resolve a dispute, maintain necessary business records or meet legal and accounting obligations. Information that is no longer required should be securely deleted, destroyed or anonymised in accordance with the company’s retention procedures.

8. Cookies, analytics and similar technologies

The website may use essential cookies required for security, navigation and form functionality. Analytics, advertising or embedded third-party tools should be activated only with an appropriate consent mechanism where required.

You may control non-essential cookies through the website’s cookie banner or your browser settings. Blocking some cookies may affect certain website functions.

9. Your rights

Subject to applicable law, you may ask Unidad to:

• Confirm whether we hold your personal information.
• Provide access to personal information held about you.
• Correct or update inaccurate or incomplete information.
• Delete or restrict information where there is no lawful reason to retain it.
• Object to certain processing or withdraw consent.
• Stop direct-marketing communications.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or for legitimate contractual, legal or security purposes.

Complaints

You may first contact Unidad so that the matter can be investigated. You may also lodge a complaint with South Africa’s Information Regulator. Current official contact details should be verified on the Information Regulator’s official website before publication.

10. Children’s personal information

This website is not directed at children. A parent, guardian, school or responsible adult should submit enquiries involving children. We do not knowingly collect children’s personal information without appropriate authority or a lawful basis.

11. Third-party websites and communication platforms

The website may link to WhatsApp, social-media services, maps or other third-party platforms. Those providers process information according to their own privacy terms. Unidad is not responsible for the privacy practices or content of independent third-party websites.

12. Changes to this policy

We may update this policy when our services, website tools or legal obligations change. The effective date shown above should be updated whenever material revisions are made.